- Overview
Thank you for shopping at Vaulttaskchair.
This Refund and Return Policy outlines the terms and procedures regarding order cancellations, returns, refunds, and product-related issues for purchases made via www.vaulttaskchair.com.
Vaulttaskchair is operated by:
U Office Chair Equipment Pte. Ltd.
Registered Address:
53 Ubi Ave 1, #01-47, Paya Ubi Industrial Park, Singapore 408934
Email:
[email protected]
Phone:
+65 8857 3917
- Payment Methods
Vaulttaskchair accepts the following payment methods:
Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay;
Supported e-wallet payment options.
Available payment methods may vary depending on the customer’s location and specific circumstances at checkout.
- Order Cancellation Requests
To cancel an order, customers should contact our customer support team as soon as possible after placing the order.
We will review cancellation requests based on the order’s current processing status.
If the order has already been shipped, customers may request a return by following the return process outlined in this policy.
- Shipping Information and Order Delays
Vaulttaskchair provides shipping services to customers located in Europe.
We partner with several international logistics providers, including:
DHL Priority;
FedEx Priority;
UPS Priority services.
Estimated delivery time:
5–12 business days after shipment.
Customers will receive tracking updates via the email address provided at checkout.
Tracking notifications may be sent at key stages of the delivery process, including:
Shipment confirmation;
Arrival at the logistics center;
Local delivery progress.
If the order delivery exceeds the standard timeframe, customers may contact our support team.
We will communicate with the relevant carrier to verify the shipment status. Based on the investigation results and actual logistics situation, we may arrange an appropriate solution, including a full refund or, where applicable, a replacement.
5. Right of Withdrawal for European Customers
Customers located in applicable European regions have the right to withdraw from their purchase within the following timeframe:
Within 14 days of receiving the goods.
No reason is required for this withdrawal, in accordance with applicable European consumer protection regulations. To exercise this right, customers must contact our customer service team via email within the specified period.
Email:
Customers should provide order details to ensure efficient processing of the return request.
- Return Process
Once a return request is approved, the customer will receive return instructions from our customer support team.
For European customers, approved returns should be sent to the following address:
Return Address:
53 Ubi Ave 1, #01-47, Paya Ubi Industrial Park, Singapore 408934
Customers should contact our support team to obtain relevant return information before shipping any items.
- Damaged or Defective Products
If a customer receives a product that is damaged or has other quality issues, please contact us upon receipt of the order.
Customers should provide:
Order information;
A description of the issue;
Photos showing the condition of the product.
After reviewing the provided information, we may arrange an appropriate solution, including:
Issuing a refund; or
Arranging a product replacement.
For damage confirmed to have occurred during shipping, customers may not be required to return the damaged product before a solution is provided.
- Refund Processing
Once the refund request has been reviewed and confirmed, we will proceed with processing the refund.
Refunds will be issued via the original payment method used at the time of purchase.
The time required for the refund to appear in the account may depend on the processing times of the customer’s payment service provider and financial institution.
- Product Return Conditions
Customers must return products in accordance with the guidelines provided by Vaulttaskchair.
Returned products should be accompanied by relevant order information to ensure efficient processing.
Consumer rights under mandatory local laws remain unaffected.
- Delivery Liability
Vaulttaskchair bears responsibility for the purchased products until they are delivered to the customer or a person designated by the customer.
Upon delivery to the customer, liability for loss or damage transfers in accordance with applicable consumer protection regulations.
- Contact Us
For inquiries regarding refunds, returns, order cancellations, or products, please contact:
Company: U Office Chair Equipment Pte. Ltd.
Address: 53 Ubi Ave 1, #01-47, Paya Ubi Industrial Park, Singapore 408934
Phone: +65 8857 3917
Email: [email protected]
Website: www.vaulttaskchair.com
Our customer support team regularly monitors inquiries. If you contact us outside of business hours, please leave your details and the nature of your inquiry, and we will respond within 24 hours.