- Overview
Welcome to Vaulttaskchair.
These Terms of Service apply to your use of the website www.vaulttaskchair.com and the purchase of products provided by U Office Chair Equipment Pte. Ltd.
By accessing our website or placing an order, you agree to be bound by these Terms of Service and any related policies published on our website.
- Company Information
Brand Name: Vaulttaskchair
Company Name:
U Office Chair Equipment Pte. Ltd.
Registered Address:
53 Ubi Ave 1, #01-47,
Paya Ubi Industrial Park,
Singapore 408934
Email:
[email protected]
Phone:
+65 8857 3917
Website:
www.vaulttaskchair.com
- Products and Product Information
Vaulttaskchair offers office chair products through its official website.
We strive to provide clear and accurate product descriptions, images, and relevant information to help customers understand the products before placing an order.
It is the customer’s responsibility to carefully review product details, specifications, and purchase-related information before completing an order.
- Orders and Contract Formation
When a customer places an order via our website, the order information is reviewed and processed by U Office Chair Equipment Pte. Ltd.
An order confirmation will be sent to the email address provided by the customer at checkout.
A purchase agreement is formed once our company accepts and processes the order.
We reserve the right to contact the customer to verify or clarify order details.
- Shipping and Delivery
We offer delivery services to customers located in Europe.
Orders are processed and prepared for shipment after the purchase is confirmed.
We partner with reputable international logistics providers, including DHL Priority, FedEx Priority, and UPS Priority services.
Estimated delivery time:
5–12 business days after shipment.
Actual delivery times may vary depending on the destination, local delivery arrangements, customs procedures, public holidays, or circumstances beyond our reasonable control.
- Shipment Tracking Information
Once the order has been shipped, the customer will receive shipment status updates via the email address provided at checkout. We may send tracking notifications at key logistics milestones, including:
Order shipment confirmation;
Arrival of the shipment at a logistics facility;
Local delivery progress.
Customers are responsible for providing accurate contact details and email addresses when placing an order.
- Delivery Delays
If the delivery time exceeds the standard timeframe, customers may contact our customer support team.
We will communicate with the relevant carrier and verify the status of the shipment.
Based on the findings and specific circumstances, we will arrange an appropriate solution, which may include a refund or a replacement shipment (subject to applicability).
- Delivery Responsibility and Transfer of Risk
Ownership of the products and associated responsibilities remain with U Office Chair Equipment Pte. Ltd. until the products are physically received by the customer or their designated representative.
The risk of loss or damage to the products transfers to the customer only upon actual delivery of the products to the customer in accordance with applicable consumer protection regulations.
- Right of Withdrawal
In accordance with applicable consumer protection laws, customers located in the relevant European regions have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, customers must contact our customer service team via email within the applicable withdrawal period.
Customers should provide relevant order information to enable us to process the request efficiently.
- Returns and Refunds
For returns qualifying under the “Right of Withdrawal,” customers may return products by following the applicable return process provided by our customer service team.
Product returns must comply with applicable legal requirements and the return instructions provided by Vaulttaskchair.
Refunds will be processed once the return request has been reviewed and meets the relevant conditions.
- Damaged or Defective Products
If a customer receives a product that is damaged or has product-related issues, they should contact our support team upon receipt of the order.
Customers may be required to provide evidence, such as photographs showing the condition of the product.
After reviewing the provided information, we may arrange an appropriate solution, including a refund or replacement where applicable.
For damage confirmed to have occurred during shipping, customers may not be required to return the damaged product before a solution is provided.
- Customer Responsibilities
Customers are responsible for:
Providing accurate personal and delivery information;
Carefully reviewing product information prior to purchase;
Using the product for its intended purpose;
Providing accurate order details when contacting customer support for assistance.
- Website Use
Customers agree to use the website in compliance with applicable laws and regulations.
Misuse of website services, interference with website operations, or engagement in activities that may affect normal business operations is strictly prohibited.
- Limitation of Liability
To the extent permitted by applicable law, U Office Chair Equipment Pte. Ltd. shall not be liable for delays or failure to perform obligations due to circumstances beyond reasonable control (including carrier delays, public holidays, customs procedures, or events outside normal business operations).
Nothing in these Terms of Service limits the rights customers may have under mandatory consumer protection laws.
- Governing Law
These Terms of Service are governed by the applicable laws of Singapore. For customers located in Europe, mandatory consumer protection rights under local law remain in effect.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business operations or applicable legal requirements.
Updated terms will be posted on this page, with the effective date of the revision indicated.
- Contact Information
If you have any questions regarding these Terms of Service, please contact us at:
Address: 53 Ubi Ave 1, #01-47, Paya Ubi Industrial Park, Singapore 408934
Phone: +65 8857 3917
Email: [email protected]